Shipping Policy

 

Shipping Policy One-Trendy.com

Last updated: 1-2-2025

At One-Trendy.com, we do our best to deliver your order as quickly as possible and in good condition. Below is our shipping policy with information about delivery times, costs, and other important aspects of shipping.

1. Shipping Methods and Costs

Shipping Costs

  • Within the Netherlands: Shipping is always free.
  • International: Shipping is always free.

Shipping Methods

We work with reputable shipping partners such as [e.g., PostNL, DHL, DPD].
You will receive a tracking number once your order has been shipped, so you can track the status of your package.

2. Delivery Times

Netherlands
We aim to deliver orders within 5 business days.

Belgium and Other European Countries
Delivery time: 5 to 10 business days.

International Shipments
Delivery time: depends on the country, usually 10 to 20 business days.

Note: Delivery times are indicative and may vary due to holidays, high volume with the carrier, or other unforeseen circumstances.

3. Delivery

Delivery Address
Ensure that the delivery address you provide is correct and complete. One-Trendy.com is not responsible for delays or errors caused by an incorrectly entered address.

Not at Home?
If you are not at home at the time of delivery, the courier will leave a notice with information about a new delivery attempt or the location of the nearest pickup point.

4. Delayed or Lost Packages

Delays
If your order has not arrived within the expected delivery time, please contact us at support@one-trendy.com or +31 613050501. We will contact the carrier to check the status of your package.

Lost Packages
In the event of a lost package, we will, upon confirmation from the carrier, send a replacement product or offer a refund.

5. Damaged Packages

Inspect your order immediately upon receipt.
If your order has arrived damaged, please contact us within 7 via support@one-trendy.com. Include photos of the damage and packaging so that we can resolve this.

6. Return Policy

For information on returning products, please refer to our Return Policy.

7. Contact Information

If you have any questions about our shipping policy or need assistance, you can reach us at:

Email: support@one-trendy.com
Phone: +31 613050501